Three Eee PC's still to connect

Well I didn't have a queue of parents at my door this morning most of the class were able to connect their Eee Pc's easily to the internet at home. Just three more to go. One of the parents unable to connect rang up Telecom and was given the excuse that 'you can't connect the ASUS to their network'. An interesting excuse but I can't possibly imagine why not? This is obviously not true but as 'A' the technician said you 'can't really expect the help desk personal to know how-it is rather technical!'. At the very least though you'd expect them to pass the call onto someone who does know how. They obviously don't come from the same school of thought as me. I'm a firm believer that there is no such thing as 'you can't'- maybe they can't, maybe they can't do it now, maybe they can't be bothered but somebody, somewhere can. We've passed our Mr Somebody's mobile telephone number onto our parents and hopefully once they give 'A' the technician a call they will be able to too.